Tech

Experience

Apr 2019 - June 2021

Computer Emporium

Computer Technician

I troubleshooted, repaired, and optimized Windows, Mac, and Linux machines. This includes managing customer expectations and experiences in a small company environment, and generating leads to further company business. Upon leaving my role, I wrote a training document for future technicians.

Nov 2018 - Aug 2021

Fort St John Public Library

Library Clerk

Working in library circulation provided me the opportunity to continue to develop my communication and technical skills, often outside of my job description.

With my IT background, I have had the opportunity to assist in troubleshooting Linux server issues that affect patrons' use of public computers. I have worked with both library and outsourced IT staff to resolve downtime, while also handling patron interactions and normal library operations.

I have provided suggestions to improve the security of the library IT systems, including the use of password managers, secure erase tools and recommendations on security policy.

Aug 2018 - Present

Project Based on Github

C# & Python Programmer

I have created projects on Github with the aim of developing C# and Python programming skills by working with and learning from 3 experienced mentors. This includes contributions to two Unity projects, including on-going development of a personal Unity project.

Skills

Linux

85%

Microsoft Suite

80%

Desktop Support

80%

Malware Removal

80%

Data Recovery

75%

Hardware Diagnosis

75%

Networking

65%

Scripting / Programming

50%

Blender

40%

Education

Jan 2018 - Present

Self-Directed Study